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How do I return an item?

Shipping and Returns

BrainStorm Products
1011 South Andreasen Drive
Suite 100
Escondido, CA 92029
(888) 295-4626 - Toll Free

48 Contiguous States

All individual products marked as "FREE SHIPPING" will ship free with UPS Ground Service to the 48 contiguous States.  For all other products purchased, shipping charges will be calculated by UPS Ground Service by weight.

Alaska & Hawaii

Shipments to Alaska & Hawaii require UPS Next Day Air or Second Day Air Service for an additional charge.  Please contact our customer service for a shipping quote.


We do not offer International shipping at this time.

Processing Time

This is the time needed to receive, process and ship your order.  Most of our products usually ship within 2 business days.  Should there be a delay for any reason, you will be contacted immediately by our customer service department.

Sales Tax

All orders being shipped to destinations within the state of California are subject to sales tax at the rate of 8.75%.  By law, sales tax must be charged on the full amount of the order.


All product except for custom or special order items may be returned within 15 days of receipt of that item.  Returned products must be in new and resalable condition and in the original packaging.  Should you choose to return an undamaged item for any reason, shipping & handling charges will NOT be refunded and the customer shall pay for the return shipping & handling cost.  Defective items may be exchanged within 30 days of receipt of that product.  Please contact our customer service department for further instructions on the return process.

For questions on "RETURNS" please contact our customer service department via email at or call toll free (888) 295-4626.  Our business hours are Monday through Friday 8:00 am to 5:00 pm PST.